Telesales Account Manager (Agriculture)
Job Purpose: Proactively selling to an already established customer base, maintaining it and achieving target and growth in line with company expectation. Achieving set KPl's in relation to servicing said customer base.
Department: Agriculture and Forestry
Location: Spaldings Head Office, Lincoln
Position reports to: Agricultural Telesales Manager
Position is responsible for: Designated area sales and customer service.

Main duties and responsibilities:

• Work together with Fieldsales Partner to develop the sales areas to their full potential.
• Consistently exceed and correctly record and track Sales Budget and all other KPl's.
• Develop and maintain strong customer relationships via telephone with existing accounts to ensure each account is maximised to its potential, upselling at every opportunity.
• Respond to and self-generate leads to identify and win new accounts within sales area.
• Chase and close by phone all quotes and opportunities in the area.
• Develop a strong working knowledge of all products to be able to provide support to customers.
• Financial account management, monitor and deal with any issues that may arise with area accounts.
• Liaise with relevant departments when necessary to ensure an exceptional customer experience.
• Assist to resolve customer complaints in an efficient and professional manner, escalating more complex or serious matters to senior management/Directors, as appropriate ensuring CSR is maintained.
• Attend all sales meetings and contribute proactively to the success of those meetings
• Complete all market intelligence documentation in a timely manner, submitting to relevant department as directed.
• Professional ambassador for Spaldings maintaining standards of conduct and appearance in line with company policy.
• Actively and willingly participate in appraisals and feedback sessions.
• Actively take responsibility for, and willingly participate in, all professional development and learning interventions to keep abreast of sector and company developments and sales/account management techniques.
• Proactively co-operate and collaborate with all colleagues in line with company values. Observe all company policies and procedures.
• Undertake any other duties that are reasonably requested that would be considered relevant to your role. Any changes of a more permanent nature will be agreed and incorporated into your job description.

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