Current job vacancies - 2
To apply, send your cv to hr@spaldings.co.uk

1. Groundcare Showroom Sales Co-ordinator
Job Purpose: Responsibility to sell direct to customers visiting the showroom, being the first point of contact to visitors to Spaldings and to sell our product range to groundcare related businesses over the phone. Locating and contacting prospect customers and when required, servicing established customer base by telephone.
Department: Groundcare
Location: Head Office, Lincoln
Position reports to: Groundcare Telesales Supervisor

Main duties and responsibilities:

• To ensure the showroom area is kept clean and tidy at all times and is well stocked.
• To be the first point of contact to all Customers visiting the Showroom for all domestic sales. To politely meet and greet all visitors that come to site for meetings with colleagues
• Develop a strong working knowledge of all products to be able to provide fast and expert technical support to customers.
• Work together with Field Sales Partner to develop new business to the area and to provide cover when required for existing customers.
• Consistently exceed and correctly record and track Sales Budget and all other KPI's
• Develop and maintain strong customer relationships via telephone with prospecting and existing Groundcare accounts to ensure each account is maximised to its potential, upselling at every opportunity.
• Chase and close by phone all quotes and opportunities in the area.
• Financial account management, monitor and deal with any issues that may arise with area accounts.
• Liaise and provide support to relevant departments when necessary to ensure an exceptional customer experience.
• Assist to resolve customer complaints in an efficient and professional manner, escalating more complex or serious matters to senior management/Directors, as appropriate ensuring CSR is maintained.
• Attend sales meetings when required.
• Complete all market intelligence documentation in a timely manner, submitting to relevant department as directed.
• Professional ambassador for Spaldings maintaining standards of conduct and appearance in line with company policy.
• Actively and willingly participate in appraisals and feedback sessions.
• Actively take responsibility for, and willingly participate in, all professional development and learning interventions to keep abreast of sector and company developments and sales/account management techniques.
• Proactively co-operate and collaborate with all colleagues in line with company values. Observe all company policies and procedures.
• Undertake any other duties that are reasonably requested that would be considered relevant to your role. Any changes of a more permanent nature will be agreed and incorporated into your job description.

Targets / KPIs

Personal profile:

To apply, send your cv to hr@spaldings.co.uk

2. Position: QC/Product Support Technician
Job Purpose: To provide internal and external technical support
Department: Product Support
Location: Head Office, Lincoln
Position reports to: Product Support Supervisor

Main duties and responsibilities:

• Internal and external technical support via telephone or in person.
• Actioning Customer Service Reports (CSRs).
• Inbound and outbound inspection, assembly and preparation of machines.
• Machinery repairs, upgrades and improvements.
• Organising transport, set up and demonstration of machines.
• Stock control of machines, spares, show stock and consumables.
• Assist with stand preparation, set up and disassembly of shows.
• Assist in show stand activity and support as required.
• Maintain relationships with suppliers, customers and intercompany departments.
• Occasionally working out of hours and away from Head Office.
• Inspect, test and identify products arriving at Goods In.
• Investigate product issues and resolve with manufacturer/supplier.
• Inspect and PDI Stihl, Husqvarna, Kress and Honda machines when necessary.
• Warranty registration of STIHL, Husqvarna, Kress and Honda machines with their online systems.
• Demo and installation of robotic mowers.

About the role:

This is a combined hands-on role split between our Product Support and Quality Control departments, typically 60% QC and 40% Technical Support, but flexible depending on the relevant departmental workloads. Training and support will be provided by the existing experienced teams with external training provided where necessary. As outlined in the Key Responsibilities, the role will involve communicating with our sales teams and other departments on all matters of a technical nature along with direct communication with the customer.

Personal profile:

To apply, send your cv to hr@spaldings.co.uk

Our Address

Spaldings Limited
Sadler Road
Lincoln
Lincolnshire
LN6 3XJ
United Kingdom

Tel: +44 (0) 1522 500600
Fax: +44 (0) 800 4715075
Email: emarketing@spaldings.co.uk
Web: https://www.spaldings.co.uk

Registered in England: #1558147
VAT Reg. No.: GB 389012442