Current job vacancies - 1
To apply, send your cv to hr@spaldings.co.uk

1. Position: QC/Product Support Technician
Job Purpose: To provide internal and external technical support
Department: Product Support
Location: Head Office, Lincoln
Position reports to: Product Support Supervisor

Main duties and responsibilities:

Internal and external technical support via telephone or in person.
Actioning Customer Service Reports (CSRs).
Inbound and outbound inspection, assembly and preparation of machines.
Machinery repairs, upgrades and improvements.
Organising transport, set up and demonstration of machines.
Stock control of machines, spares, show stock and consumables.
Assist with stand preparation, set up and disassembly of shows.
Assist in show stand activity and support as required.
Maintain relationships with suppliers, customers and intercompany departments.
Occasionally working out of hours and away from Head Office.
Inspect, test and identify products arriving at Goods In.
Investigate product issues and resolve with manufacturer/supplier.
Inspect and PDI Stihl, Husqvarna, Kress and Honda machines when necessary.
Warranty registration of STIHL, Husqvarna, Kress and Honda machines with their online systems.
Demo and installation of robotic mowers.

About the role:

This is a combined hands-on role split between our Product Support and Quality Control departments, typically 60% QC and 40% Technical Support, but flexible depending on the relevant departmental workloads. Training and support will be provided by the existing experienced teams with external training provided where necessary. As outlined in the Key Responsibilities, the role will involve communicating with our sales teams and other departments on all matters of a technical nature along with direct communication with the customer.

Personal profile:

	Essential	Desirable
Qualifications	Good standard of education – Grade A-C; 3 GCSE Pass Grades	Agricultural or Groundcare Workshop background.
Experience	Practically Minded Good Communication Skills Full Driving Licence.
Knowledge		Agricultural knowledge / interest in farming
Competencies	Initiative Keen to take responsibility and willing to seek advice/support as required in order to complete tasks Responsive Both proactive and reactive in equal measures with a focus on providing excellent customer service Resourceful Curious to explore and learn in order to develop self and the business. Innovative Continually looks for ways to improve customer satisfaction/ engagement whether through process or product. Problem Solver Proactively seeks to find solutions. Decision Maker Factual and decisive decision making. Communicator/Collaborator Articulate in verbal and written communication with the ability to adapt to different situations with ease, building long term internal and external relationships. Excellent listening skills Change Ability and willingness to be flexible and adaptable to meet the needs of the business Resilient Able to bounce-back with positivity despite initial setbacks.

To apply, send your cv to hr@spaldings.co.uk

Find us

Our Address

Spaldings Limited
Sadler Road
Lincoln
Lincolnshire
LN6 3XJ
United Kingdom

Tel: +44 (0) 1522 500600
Fax: +44 (0) 800 4715075
Email: emarketing@spaldings.co.uk
Web: https://www.spaldings.co.uk

Registered in England: #1558147
VAT Reg. No.: GB 389012442

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Current job vacancies - 1To apply, send your cv to hr@spaldings.co.uk

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Current job vacancies - 1
To apply, send your cv to hr@spaldings.co.uk